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Clients:
Insurance Tech Firm
Scenario
In-house cloud-based Software-as-a-Service (SaaS) product experienced a data security breach through a ransomware attack which compromised critical data processing systems, potentially exposing sensitive customer data and disrupting core business operations.
Objective
To establish a clear and coordinated approach to effectively address the ransomware attack, minimize damage, and ensure business continuity. This multi-phased approach focuses on the following key goals:
- Containment and Eradication: Isolate infected systems to prevent the ransomware from spreading further across the network. Identify and neutralize the threat to minimize damage and restore normal operations as quickly as possible.
- Data Recovery and Restoration: Prioritize the recovery of critical data from backups. Implement robust validation procedures to ensure the integrity and usability of the recovered information before redeployment.
- Threat Analysis and Investigation: Investigate the specific ransomware variant used in the attack to understand its capabilities and potential impact on other systems. Analyze the attack methodology to identify entry points and vulnerabilities exploited by the attackers.
- Communication and Transparency: Maintain clear and consistent communication with all stakeholders throughout the incident response process.
Response Initiated
Containment
Our IR Team initialized the process with isolation of infected systems to prevent further ransomware spread across the company network.
Ransom Negotiation
Our team from Canada had facilitated to engage with the threat actors through third-party consultants and partners who hold expertise on negotiation.
Data Recovery
Working on restoring of encrypted data from backups and validating the integrity of the obtained information.
Malware Analysis
Working towards identifying the ransomware variant and assess their impact on other systems located within the network infrastructure.
Incident Report
A compiled report holding the entire findings that could facilitate regulatory reporting and notify the impacted parties.
Benefits
Reduced Downtime
- By quickly isolating infected systems and restoring data from backups, the IR plan minimizes downtime and potential revenue losses for the insurance tech firm.
Data Protection
- The plan prioritizes data recovery, ensuring the security and integrity of sensitive customer information. This helps maintain compliance with data privacy regulations.
Improved Security Posture
- Investigating the ransomware variant and analyzing its impact helps identify network vulnerabilities. This knowledge can be used to strengthen security measures and prevent future attacks.
Transparency and Compliance
- A comprehensive incident report facilitates regulatory reporting requirements and allows for transparent communication with impacted parties, such as customers and business partners.
